Providing compassionate in-home and out-patient care in Plymouth, NH

Privacy Policy

Effective Date: 9/27/2024, last revision 1/17/2025

This Privacy Policy explains how Pemi-Baker Hospice & Home Health collects, uses and discloses personal information about our customers, prospective customers, and visitors to our website at www.pemibakerhospicehomehealth.org. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

COLLECTION OF PERSONAL INFORMATION

Information collected directly from you: Pemi-Baker Hospice & Home Health may collect personal information directly from you, for example through a web form, during registration, when you contact us for customer support. Personal information we collect directly from you may include first and last name, address, email address and phone number.

Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information collected from our partners: We may collect personal information about you from our third-party partners and combine it with other information that we collect. Personal information we collect from our partners may include, for example, your demographic information and geographic location.

USE OF PERSONAL INFORMATION

Pemi-Baker Hospice & Home Health uses information collected directly from you to provide you with customer service and support. We may also use this information to market our services and events to you, including by email and text message subject to your consent.

Pemi-Baker Hospice & Home Health uses information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts.

DISCLOSURE OF PERSONAL INFORMATION

Pemi-Baker Hospice & Home Health may use third-party service providers to assist us with providing and marketing our events and services to you and we may share your information with such third parties for these limited purposes. We do not sell, rent or lease personal information. We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service.

  • We use Constant Contact for our email marketing and text message communications.
  • We use Ring Central for our text message communications from Pemi-Baker Hospice & Home Health employees regarding scheduling.
  • We use Google Analytics to help us understand how visitors interact with our website.
  • We use PayPal as our payment processor. PayPal uses and processes your payment information in accordance with its privacy policy available at: https://www.paypal.com/us/legalhub/privacy-full

EMAIL AND TEXT MESSAGE COMMUNICATIONS

If you wish to unsubscribe from Pemi-Baker Hospice & Home Health’s email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.

If you wish to stop receiving text messages from Pemi-Baker Hospice & Home Health, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. No further messages will be sent. For more information, see our Mobile Messaging Terms and Conditions below.

YOUR PRIVACY RIGHTS

You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at 603-536-2232.

CHANGES TO THIS PRIVACY POLICY

Pemi-Baker Hospice & Home Health may update this Privacy Policy at any time. Please review it frequently.

CONTACT INFORMATION

If you have any questions about Pemi-Baker Hospice & Home Health’s policy or privacy practices, please contact us at 603-536-2232 or email info@pbhha.org.

Mobile Messaging Terms & Conditions

Effective Date: 9/27/2024, last revision 1/17/2025

Pemi-Baker Hospice & Home Health operates a mobile messaging program (Program), subject to these Mobile Messaging Terms and Conditions. The Program and our collection and use of your personal information is also subject to our Privacy Policy. By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these Mobile Messaging Terms and our Privacy Policy. If you do not agree with these terms, please do not engage with our services. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

  1. Program Description: Pemi-Baker Hospice & Home Health may send promotional and transactional mobile messages in various formats through the Program. Promotional messages advertise and promote our products and services and may include upcoming events and other marketing offers. Transactional messages relate to an existing or ongoing transaction and may include appointment reminders from our agency staff or information about your employment application status, onboarding materials, or other employment-related updates. Mobile messages may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing system. Message frequency will vary but will not exceed 10 messages per month. You agree that Pemi-Baker Hospice & Home Health, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes, except in connection with marketing purposes. Pemi-Baker Hospice & Home Health does not charge for mobile messages sent through the Program but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for short message service and multimedia message alerts.
  2. User Opt-In: By providing your mobile phone number to Pemi-Baker Hospice & Home Health, you are voluntarily opting in to the Program and you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to Pemi-Baker Hospice & Home Health is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify Pemi-Baker Hospice & Home Health at info@pbhha.org or 603-536-2232. Your participation in the Program does not require that you make any purchase from Pemi-Baker Hospice & Home Health and your participation in the Program is completely voluntary.
  3. User Opt-Out and Support: You may opt-out of the Program at any time. If you wish to opt-out of the Program and stop receiving mobile messages from Pemi-Baker Hospice & Home Health, or you no longer agree to these Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to the mobile number the message is sent from. You may continue to receive text messages for a short period while Pemi-Baker Hospice & Home Health processes your request and you may receive a one-time opt-out confirmation message stating that no further messages will be sent. You understand and agree that the foregoing is the only reasonable method of opting out. If you want to join the Program again, just sign up as you did the first time, and we will start sending messages to you again. For support, reply HELP to any mobile message from Pemi-Baker Hospice & Home Health or contact us at info@pbhha.org or 603-536-2232.

Pemi-Baker Hospice & Home Health’s mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms. Pemi-Baker Hospice & Home Health  may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by Pemi-Baker Hospice & Home Health and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.

  1. Disclaimer of Warranty and Liability: The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither Pemi-Baker Hospice & Home Health nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.
  2. Modifications: Pemi-Baker Hospice & Home Health may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Mobile Messaging Terms at any time. Any such modification will take effect when it is posted to our website with an updated revision date. You agree to review these Mobile Messaging Terms periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.

SMS TERMS AND CONDITIONS

  1. SMS For Consent Communication: The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  2. Types of SMS Communications: If you have consented to receive text messages from Pemi-Baker Hospice & Home Health, you may receive text messages related to: (Appointment reminders and follow-ups on cases.)  For Example: Hello Thank you for contacting Pemi-Baker Hospice & Home Health, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help or visit our [Privacy Policy] and [Terms of Service].
  3. Message Frequency: Our SMS message frequency will be from 50 to 100 text messages daily across all users.
  4. Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally.
  5. Opt-In Method: Customer will Opt-In for SMS messaging from Pemi-Baker Hospice & Home Health through texts or our website [Contact Us], this agreement for SMS will not be shared with third parties for marketing purposes.
  6. Opt-out: Customer will be able to opt out of SMS messaging from Pemi-Baker Hospice & Home Health by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START.
  7. Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@pbhha.org
    Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
  8. Standard Messaging Disclosures:
    • Message and data rates may apply.
    • You can opt-out at any time by texting “STOP.”
    • For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
    • Message frequency may vary

 

 

The Rewards of Being a Hospice Volunteer

While I was familiar with Hospice for many years, I only have been a hospice volunteer with Pemi Baker Hospice and Home Health (PBHHH) since October 2021.  When I retired, I began searching for volunteer work that would allow me to give back to my community.  A newsletter from PBHHH arrived in my email announcing training for hospice volunteers.  My family had experienced the need for hospice twice, once in Ohio and again in Florida.  The relief my family and I felt when the hospice volunteers arrived was beyond measure.  I want to bring the same kind of assistance to others.  PBHHH given me that opportunity by providing professional training with knowledgeable nurses, doctors, social workers and other health care professionals.  Their guidance has enabled me to meet the challenges of being s hospice volunteer, and I am very glad that I did it.

Connie C.

Pemi-Baker Hospice & Home Health
2022-06-27T12:20:25-04:00

Connie C.

While I was familiar with Hospice for many years, I only have been a hospice volunteer with Pemi Baker Hospice and Home Health (PBHHH) since October 2021.  When I retired, I began searching for volunteer work that would allow me to give back to my community.  A newsletter from PBHHH arrived in my email announcing training for hospice volunteers.  My family had experienced the need for hospice twice, once in Ohio and again in Florida.  The relief my family and I felt when the hospice volunteers arrived was beyond measure.  I want to bring the same kind of assistance to others.  PBHHH given me that opportunity by providing professional training with knowledgeable nurses, doctors, social workers and other health care professionals.  Their guidance has enabled me to meet the challenges of being s hospice volunteer, and I am very glad that I did it.

You give of yourselves day & night without end!

To the Pemi-Baker Hospice Team--Words really can't express my feelings-

Your help during one of the most difficult times of my life is SO appreciated.  I'm so grateful that because of you, Doug was able to get his wish not to spend the last of his days in a hospital, but at home with those of us who loved him.

And to be constantly reassured that if I needed anything you would be there-oh my gosh-ANYTIME!  Well, you people need to know how much you are appreciated.  You give of yourselves day & night without end!  God Bless you and thank you!

Pam O.

Pemi-Baker Hospice & Home Health
2020-06-11T07:31:14-04:00

Pam O.

To the Pemi-Baker Hospice Team--Words really can't express my feelings- Your help during one of the most difficult times of my life is SO appreciated.  I'm so grateful that because of you, Doug was able to get his wish not to spend the last of his days in a hospital, but at home with those of us who loved him. And to be constantly reassured that if I needed anything you would be there-oh my gosh-ANYTIME!  Well, you people need to know how much you are appreciated.  You give of yourselves day & night without end!  God Bless you and thank you!

“My home physical therapy was fantastic.”

Pemi-Baker provided very good home therapy. All their therapists were pleasant, helpful in offering suggestions for better functioning after surgery, and practiced good health protocols. They were also very prompt in showing up for scheduled appointments.

Elizabeth B.

Pemi-Baker Hospice & Home Health
2019-11-07T12:26:12-05:00

Elizabeth B.

Pemi-Baker provided very good home therapy. All their therapists were pleasant, helpful in offering suggestions for better functioning after surgery, and practiced good health protocols. They were also very prompt in showing up for scheduled appointments.

“Your generosity with your time and your loving care is appreciated more than you know.”

Thank you to everyone who played a role in taking care of my mother and giving her the freedom of remaining home while suffering from dementia. Your generosity with your time and your loving care is appreciated more than you know. A special thanks goes to Macayla and Colleen, who visited her on a regular basis, and to Lauren who was helpful in connecting us with state services.

Terry W.

Pemi-Baker Hospice & Home Health
2020-01-17T12:43:19-05:00

Terry W.

Thank you to everyone who played a role in taking care of my mother and giving her the freedom of remaining home while suffering from dementia. Your generosity with your time and your loving care is appreciated more than you know. A special thanks goes to Macayla and Colleen, who visited her on a regular basis, and to Lauren who was helpful in connecting us with state services.

“Everyone is so understanding supportive and kind.”

From the director to the nurses to the health care workers.  So cheerful, helpful and accommodating.  This is our second time receiving assistance from Pemi-Baker and we are very lucky to have found this amazing group!  Thank you for your excellent care and compassion.

Leila L.

Pemi-Baker Hospice & Home Health
2020-01-17T13:19:24-05:00

Leila L.

From the director to the nurses to the health care workers.  So cheerful, helpful and accommodating.  This is our second time receiving assistance from Pemi-Baker and we are very lucky to have found this amazing group!  Thank you for your excellent care and compassion.

“Pemi-Baker Hospice services provided kind, professional, competent services every step of the way-and even vaccinated us all for Covid/19!””

Our primary nurse, Fred, was outstanding, and others who filled in (Cathy, Penny, Colleen) were wonderful and a credit to your organization. Fred, you were amazing, not only for mom but for my husband and I as well. I will forever be grateful for your support, wisdom, humor and kindness, all along the end of life journey for mom. I am so deeply thankful that circumstances conspired such that mom was able to die at home, and your role made that time as seamless as it could be made.

Paula W.

Pemi-Baker Hospice & Home Health
2020-01-17T12:31:13-05:00

Paula W.

Our primary nurse, Fred, was outstanding, and others who filled in (Cathy, Penny, Colleen) were wonderful and a credit to your organization. Fred, you were amazing, not only for mom but for my husband and I as well. I will forever be grateful for your support, wisdom, humor and kindness, all along the end of life journey for mom. I am so deeply thankful that circumstances conspired such that mom was able to die at home, and your role made that time as seamless as it could be made.

Your courage during Covid-19 does not go unnoticed

Hello. We just wanted to take a moment and let you know how much we truly appreciate all that you do for us in these trying times. You're commitment to the health of our community is a special thing, and we know that you are working under stressful conditions due to the Covid 19 crisis. We realize that in order for you to treat those who may be ill, you are putting you're own lives and even you're own families lives in danger, and that is truly a courageous and honorable thing to do. We want you to know that it does not go unnoticed. Thank you all for all that you do!

Bryan and Renee C., and our mom Joan

Pemi-Baker Hospice & Home Health
2020-06-11T06:27:43-04:00

Bryan and Renee C., and our mom Joan

Hello. We just wanted to take a moment and let you know how much we truly appreciate all that you do for us in these trying times. You're commitment to the health of our community is a special thing, and we know that you are working under stressful conditions due to the Covid 19 crisis. We realize that in order for you to treat those who may be ill, you are putting you're own lives and even you're own families lives in danger, and that is truly a courageous and honorable thing to do. We want you to know that it does not go unnoticed. Thank you all for all that you do!
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